🧾 Cancellation & Refund Policy – Whirl & Wash Laundry

At Whirl & Wash Laundry, we are committed to delivering high-quality laundry and cleaning services with professionalism and care. Customer satisfaction is important to us, and we aim to resolve any concerns fairly and promptly.

🔁 1. Rewash / Service Correction Policy

We offer a free rewash or service correction under the following conditions:

• The issue is reported within 24 hours of delivery

• The garment/item has not been used or worn after delivery

• The complaint relates to:

  • Stains not properly removed

  • Improper ironing/finishing

  • Packaging issues

To request a rewash, please contact our support team with your order ID and relevant details/photos.
If approved, we will arrange a free pickup and reprocessing.

❌ 2. Cancellation Policy

• Orders can be cancelled up to 2 hours before scheduled pickup without any charges

• Cancellation requests after pickup or after processing has started may not be accepted

• In case of repeated cancellations or no-shows, a cancellation fee may apply

💸 3. Refund Policy

Refunds may be provided in the following cases:

• The order is cancelled before pickup or before processing begins

• The garment/item is lost during service

• The garment/item is irreparably damaged due to our negligence (subject to inspection)

Refund Process:

• All refunds are subject to verification and approval

• Approved refunds will be processed within 7–8 business days

• Refunds will be credited to the original payment method

🚫 4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Minor shrinkage, color fading, or texture change due to fabric nature

• Stains that cannot be removed despite best efforts

• Delay caused by external factors (force majeure)

• Claims reported after the 24-hour complaint window

• Unclaimed items beyond the allowed holding period

🧥 5. Lost or Damaged Items

In rare cases of loss or damage attributable to us:

• Compensation shall be limited to:
  5 times the service charge OR ₹3000 (whichever is lower)

• Compensation may be provided as:

  • Refund, OR

  • Store credit (at our discretion)

• Customers must:

  • Report the issue within 24 hours of delivery

  • Provide valid invoice/order proof

📩 6. How to Report an Issue

To raise a complaint or request:

Please contact us with:

• Order ID

• Date of service

• Description of the issue

• Photos (if applicable)

Whirl & Wash Laundry
📧 Email: whirlandwash@gmail.com
📞 Phone: +91-9205274219

Our team will respond within 24–48 hours.

⚖️ 7. Policy Alignment

This Cancellation & Refund Policy should be read in conjunction with our Terms & Conditions. In case of any conflict, the Terms & Conditions shall prevail.

Thank you for choosing Whirl & Wash Laundry. We appreciate your trust and are committed to continuously improving our service quality.